Delivery & returns.

Print production and delivery

A3 and A2 prints are produced after ordering and supplied unframed. Production and shipping are separate stages. Available destinations, delivery options, charges and any estimates are shown at checkout for your order. We do not promise a fixed worldwide production or transit time.

Please check the delivery information before paying. If an estimate is missing or you need a print for a particular date, contact contact@modernconditionart.com before ordering. Unless a different delivery period is agreed with you, we deliver without undue delay and within 30 days after the contract is made.

If delivery is late, contact us. You may require delivery within an appropriate additional period and cancel for a refund if we miss it. You may be entitled to cancel immediately if we refuse delivery or a delivery date agreed before ordering was essential. An estimate does not remove these rights.

We remain responsible for the print until you, or someone you nominate to receive it, takes physical possession. The legal exception is a carrier you independently appoint who was not one of our offered delivery options. Contact us about a lost or damaged delivery; you do not have to resolve our carrier claim yourself.

Destinations and charges

Only the destinations and delivery options offered at checkout are available for the particular order. The checkout shows delivery charges and any taxes collected with your payment. For international orders, customs authorities may charge import taxes or duties not collected at checkout. If the position for your destination is unclear, contact us before ordering.

Digital delivery

A digital purchase supplies a file; no physical item is shipped and there is no shipping charge. Use the download access supplied with your Shopify order after successful payment. If access is missing or the file does not match your order, contact us with your Shopify order number. Save a personal backup once downloaded.

Purchases in the shopping app

Digital artwork bought in the Modern Condition Art app is purchased through Apple. In My art, choose Purchased to find your artwork. If a purchase is missing, use Restore purchases with the same Apple Account used to buy it, then open the artwork and choose Save A1 file.

Apple and Shopify have separate purchase histories. Restore purchases restores Apple purchases only; it does not add website purchases to My art. Buying in the app does not create a Shopify order. For an Apple purchase refund, use Apple’s purchase support. Contact contact@modernconditionart.com for help with the artwork or file; do not send payment-card details or your Apple password. These Shopify cancellation instructions do not replace the terms or statutory rights applying to your Apple purchase.

UK cancellations and returns

These terms explain purchases from Modern Condition Art through our Shopify shop. The cancellation information below applies to UK consumer orders. Any mandatory rights you have in another country remain unaffected.

Changing your mind about a print

Our standard catalogue prints are produced after you order. They are not personalised, and being made after ordering does not remove your right to cancel.

You may cancel before delivery or up to 14 days after the day you receive your print, without giving a reason. If one order contains prints delivered separately, the period runs from the day after the last print arrives. Tell us at contact@modernconditionart.com or write to Modern Condition Art, 6 Millard Way, Tingley, WF3 2EA, United Kingdom. A clear statement that you wish to cancel is enough; you do not need our approval.

After telling us, send the print back within a further 14 days. Contact us for return instructions and use protective packaging. Unless we give you another return address, use the address above. You may inspect the print as you would in a shop. We may deduct a loss in value caused by handling beyond that, only where the law allows; we do not charge a restocking fee.

You pay the direct cost of returning a print when you change your mind, provided this was explained before you ordered. We pay the reasonable return costs for faulty, damaged or incorrect prints. A missing original box does not automatically remove your rights.

When you cancel the whole order, we refund the print price and the cost of our least expensive standard delivery option. Any extra cost of an upgraded delivery service is not refundable under change-of-mind cancellation. We refund without undue delay and within 14 days of receiving the print back or evidence that you sent it, whichever is earlier. Refunds use the original payment method unless you agree otherwise, with no refund fee.

Cancelling a Shopify digital download

You normally have 14 days after the day the contract is made to cancel a digital download bought through our Shopify shop.

If you expressly request supply during that period, acknowledge that your statutory cancellation right will be lost, and we provide the required confirmation, that right ends when supply begins. Opening a file does not, by itself, waive your cancellation right. If the required consent, acknowledgement or confirmation is missing, you retain your cancellation right. This does not affect your rights if the file is faulty or not as described.

To exercise an available cancellation right, tell us at contact@modernconditionart.com with your Shopify order number or other purchase details. We refund the download price without undue delay and within 14 days after you tell us you are cancelling, using the original payment method unless you agree otherwise. There is no cancellation or refund fee. After cancellation, stop using the artwork and delete your downloaded copies and backups.

Faulty, damaged or incorrect orders

Your purchase must match its description and meet the standards required by consumer law. Contact contact@modernconditionart.com with your order details and a description of the problem. Photographs can help us resolve a print issue, but they are not a condition of your statutory rights. A report after 14 days is not automatically refused.

For faulty, damaged or misdescribed prints, UK consumers normally have a short-term right to reject within 30 days of delivery for a refund. After that, repair or replacement rights may apply, followed by a price reduction or final rejection where the legal conditions are met. We cover the necessary costs of putting a fault right, including reasonable return postage. These rights are separate from change-of-mind cancellation.

If a digital file is faulty or does not match its description, you can require repair or replacement at no cost, within a reasonable time and without significant inconvenience. If neither is possible, or we do not put it right on that basis, you may be entitled to a price reduction, up to a full refund.

Optional cancellation form

You may copy this form into an email or letter. You can also use any other clear cancellation statement.

To: Modern Condition Art, 6 Millard Way, Tingley, WF3 2EA, United Kingdom; contact@modernconditionart.com
I/We give notice that I/we cancel my/our contract for the following goods or digital content:
Artwork and format:
Order number, if available:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if sent on paper:

Your statutory consumer rights remain unaffected. This policy does not shorten any longer cancellation period that applies because required information was missing, or reduce rights attached to an earlier order.